Intercom
We believe that today, more than ever before, the Internet has created a competitive landscape where the best products win. In this environment, there's no room for friction.
Support Email: support@fullstory.com
About Intercom
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.
The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.
Intercom and FullStory
Intercom offers a customer communication platform that includes in-app chat, feedback gathering, and marketing tools. Together, FullStory and Intercom provide specific, actionable insights to create a more perfect online experience.
Our Intercom integration lets you jump to a customer's most recent FullStory session from within your Intercom dashboard, and puts a link to a customer’s Intercom profile in their FullStory user card.
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Use cases
- Ragehooks for Intercom
Using FullStory Ragehooks, frustration events - like rage clicks - are also sent to Intercom. These events can be used to find frustrated Users and Leads to engage with specific messages. Additionally, Intercom Messenger can be customized to engage frustrated users in real-time. Proactively engaging users can help prevent a support ticket, lost sale, or churn scenario.
- Immediately See User Experiences
Our Intercom integration lets you jump to a customer's most recent FullStory session from within your Intercom dashboard, and puts a link to a customer’s Intercom profile in their FullStory user card.
- White Glove Experience
When a customer has experienced a number of frustration events that crosses the threshold, Intercom Messenger will appear with a message asking the customer to reach out for assistance. The snippet will also remember that the customer was engaged and prevent subsequent messages during the current browser session.