Help Scout

12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It’s the only support platform built to scale the human touch (instead of replacing it) with unlimited seats and AI tools on every plan.

FullStory captures all your customer experience data in one platform. Connect FullStory with Help Scout to sync user website behavior with your customer support, so your team knows exactly what happened before a customer reached out for help.

The integration brings user session playbacks straight to Customer Profiles in Help Scout, so you can be sure that your support team has all the background information necessary to respond. If another teammate is best equipped to answer, simply pass along the FullStory session URL.

Example of a Help Scout conversation with FullStory

Directly from Help Scout, you can now:

• See exactly where issues went awry and save your support team time
• Share a session playback link to easily escalate sessions