Survicate

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback.

Why choose Survicate?

• Easily create customized surveys and start getting customer feedback within minutes
• Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps
• Connect with your other tools, such as HubSpot, Salesforce, Mailchimp, and more, via native, one-click integrations
• Capture partial responses and target users at various points in their journey
• Use Survicate’s AI Insights Hub to analyze open-ended feedback at scale and uncover key trends in customer sentiment instantly

With Survicate, you can:

• Get constant streams of insights from your customers at all stages of the user journey to better understand their needs
• Learn what customers think of your website, product, or customer service and get data to validate your ideas
• Automate survey deployment based on user actions, such as form abandonment, feature usage, or support interactions, for continuous feedback collection
• Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products, and develop more effective marketing strategies

Transform customer insights into growth opportunities with Survicate

Understand why your customers leave

• When a user is about to drop off, ask for their feedback and watch the related session recording
• Run fully customizable surveys at any stage of your customer journey
• Collect open-ended responses in Survicate and jump into related FullStory sessions
• See what happens before, during, and after a user completes your survey
• Tie customer feedback to friction signals and identify Dead or Rage clicks when they arise
• Capture user feedback the moment friction arises, then instantly jump to their FullStory session replay to diagnose and resolve pain points

Find out which user journeys work best

• Relate feedback to other digital experience data and discover a goldmine of insights
• Send survey results to FullStory as events and use them as filters
• Connect user feedback to FullStory Conversions or Funnels and fix all frictions in your funnel
• Build segments based on NPS and spot the trends leading to higher satisfaction
• Boost your retention by identifying users who are likely to churn and resolving their issues proactively

Listen to your users and improve

• Collect feature requests and build better digital experiences
• Ask users which elements of your site or app they want improved
• Streamline data between Survicate and FullStory with code-free native integration
• Seamlessly run surveys across the web, mobile apps, email, and chat (via Intercom) to gather feedback at key touchpoints.​​​
• Analyze responses in real-time, export results to Google Sheets or dashboards, and sync feedback with HubSpot, Salesforce, Intercom, and 25+ other tools