Survicate

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback.

Why choose Survicate?

- Easily create customized surveys and start getting customer feedback within minutes

- Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps

- Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations

- Capture partial responses and target users at various points in their journey

With Survicate, you can:

- Get constant streams of insights from your customers at all stages of the user journey to better understand their needs

- Learn what customers think of your website, product, or customer service and get data to validate your ideas

- Automate continuous feedback collection to track key metrics over time

- Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products, and develop more effective marketing strategies

Transform customer insights into growth opportunities with Survicate.

Understand why your customers leave

When a user is about to drop off, ask for their feedback and watch related session recording

• Run fully customizable surveys at any stage of your customer journey
• Collect open-ended responses in Survicate and jump into related FullStory sessions
• See what happens before, during and after a user completed your survey
• Tie customer feedback to friction signals and identify Dead or Rage clicks when they arise

Find out which user journeys work best

Relate feedback to other digital experience data and discover a goldmine of insights

• Send survey results to FullStory as events and use them as filters
• Connect user feedback to FullStory Conversions or Funnels and fix all frictions in your funnel
• Build segments based on NPS and spot the trends leading to higher satisfaction
• Boost your retention by identifying users who are likely to churn and resolving their issues

Listen to your users and improve

Collect feature requests and built better digital experiences

• Ask users which elements of your site or app they want improved
• Streamline data between Survicate and FullStory with code-free native integration
• Trigger surveys upon FullStory events, like when a user abandons a form - learn why
• Pass user feedback to Productboard, Segment and your other favourite tools with 25+ code-free integrations