Technology Partner Directory

ABTasty offers feature management, experimentation, and personalization solutions, helping businesses launch better products faster and drive more conversions, engagement and revenue on all their digital assets and channels. It provides marketing, product, and technical teams with a comprehensive brand and product experience optimization platform, allowing them to turn website, mobile or application visitors into customers, subscribers or leads while delivering outstanding customer experiences, aligned with business KPIs.

Adobe Experience Cloud is a comprehensive suite of integrated digital marketing and customer experience management solutions. It empowers businesses to deliver personalized experiences across all touchpoints, leveraging data, analytics, and AI.

BigCommerce is a cloud e-commerce platform for established and rapidly-growing businesses. It combines enterprise functionality, an open architecture, and app ecosystem, and market-leading performance. BigCommerce enables businesses to grow online sales with 80% less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C e-commerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

Blue Triangle provides digital teams with a connected view of their marketing, web performance, and third-party tag analytics while constantly monitoring website code for security vulnerabilities. With Blue Triangle, teams can track the experience of every web and mobile app visitor in real time and identify specific web performance, third-party tag, and purchase path issues measurably impacting revenue. This data empowers teams to improve and secure their digital experiences along the most critical areas of the customer journey.

Monitor your application stability non-stop, and get the visibility you need to confidently make your next move without digging for information.

The leading privacy management platform. Build trust and eliminate risk with automated data mapping, DSR management, guided privacy assessments, and more. With continuous system detection, responsible data discovery, and automated data subject request (DSR) fulfillment, DataGrail powers privacy programs. Companies like Overstock, Salesforce, New Balance, and Instacart use DataGrail to support compliance with evolving privacy laws and regulations, like GDPR, CCPA, and CPRA. Live Data Map: DataGrail is the only privacy platform that provides continuous system detection and responsible data discovery, delivering a real-time inventory of where consumer data is stored across your organization’s tech stack. Backed by 1,900+ pre-built connectors, DataGrail classifies personal data from data warehouses, SaaS solutions, hosted servers, and internal databases to provide an accurate privacy blueprint and records of processing activities (RoPA) on the fly. Risk Monitor: DataGrail puts companies in control of privacy risk. With intelligent workflows and auto-populated fields, Risk Monitor handles data protection impact assessments (DPIAs) and privacy impact assessments (PIAs) in real time. No need to involve technical teams or hunt for personal data in your tech stack. Complete data protection impact assessments using prompts designed by privacy experts to optimize submissions, and empower your team to comprehensively complete assessments that reduce privacy risk. Request Manager: With built-in DSR management, DataGrail eliminates human error and manual processing to build consumer trust in your brand and reduce risk. Request Manager automates data subject requests (access, delete, and do-not-sell) to support compliance with GDPR, CCPA, CPRA, and more. Create a positive consumer privacy experience with customizable request forms and proprietary identity verification technology, and streamline your team’s internal processes with a centralized tracking dashboard and automatic reminders.

At Delacon we are dedicated to providing world-leading Call Tracking, Call Management and Speech Analytics solutions. We work with enterprises, agencies and government organizations, to measure their advertising campaign performance and help confidently optimize processes, knowing that all available data is being taken into consideration. With over 20 years of expertise in telecommunications and specializing in cloud-based technologies that improve business performance through in-depth call-data analysis, we are the global leaders in Call Tracking and Speech Analytics. Delacon’s feature rich tracking products ensure the entire customer journey is captured; from inception to the phone call and beyond, providing each client with access to valuable insights that optimism their marketing resources and internal operations. Delacon’s powerful Speech Analytics technology takes a closer look at the types of calls clients are receiving and transcribes all calls to reveal the nature of each conversation. We enable organizations to identify keywords, categorize calls, develop lead scores, calculate call conversion rates, and much more. Delacon’s solutions are easy to use and provide rich, highly relevant data that is easily integrated into FullStory, Salesforce, Optimizely, Tealium, the entire Google Suite, Adobe Analytics, Zapier, Domo as well as a plethora of further bid optimization, marketing applications and analytical tools.

Dynamic Yield helps companies quickly deliver and test personalized, optimized, and synchronized digital customer interactions. Marketing, Product, Development, and Digital teams from more than 400 global brands are using Dynamic Yield’s Experience Optimization platform as the technology layer that works alongside existing CMS, Commerce, and ESP solutions to iterate faster and algorithmically match content, products, and offers to each individual for the acceleration of long-term business value. Dynamic Yield operates as a standalone SaaS business under Mastercard’s Data & Services division.

Fivetran is the smartest, fastest and most reliable way to continuously load data into your cloud warehouse. Prebuilt, zero-maintenance Fivetran connectors deploy in minutes and completely replicate your applications, databases, events and files — powering comprehensive business insights. Fivetran builds the best schemas and ERDs around, and we protect the continuity of your data projects with automatic schema migrations and micro-batch updates. Fivetran culture flows from a relentless determination to solve a critical data engineering problem — and then perfect the solution. Fivetran also recently launched Fivetran Transformations, a new tool that enables data teams to easily orchestrate in-warehouse SQL transformations with an automated and integrated tool.

Formsort is a low-code form builder built from the ground up for conversion rate optimization. Teams use Formsort to power the most important forms in their businesses - the ones that convert visitors into customers.

Gainsight’s customer success technology helps businesses retain customers and drive company growth. Its innovative customer-centric technology is driving the future of customer success. The company’s customer cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. It was founded in 2009 and is headquartered in San Francisco, California.

Understand your customers. Unlock customer-centric measurement across your sites and apps, so you know what’s working and what’s not. See how people engage with your business and the role different channels play with advanced reporting and analysis. You can even connect systems used to measure CRM, points of sale, and other first-party data sources for a more complete view. Get smarter insights to improve ROI. Use Google’s machine learning to discover new and predictive insights from your data — such as which users are likely to purchase or churn. Machine learning will enhance your measurement when observed data isn’t available. Connect your insights to results. Analytics is built to work with other Google solutions and partner products so you can use your insights to improve marketing performance. Connect Analytics with Google Ads, Search Ads 360, Display & Video 360, Google Cloud, and Google Search Console to improve your marketing ROI. Make your data work for you. Analyze data quickly and collaborate with your team with an easy-to-use interface and shareable reports. Process and share data in a snap, while using our configuration APIs to keep things flexible and fully programmatic. Analytics also offers built-in technical support and a global infrastructure that delivers secure, accurate data across your sites and apps while staying fully under your control.

BigQuery is a serverless, highly scalable, and cost-effective data warehouse designed to help you turn big data into informed business decisions. Storing and querying massive datasets can be time consuming and expensive without the right hardware and infrastructure. BigQuery is an enterprise data warehouse that solves this problem by enabling super-fast SQL queries using the processing power of Google's infrastructure. Simply move your data into BigQuery and let us handle the hard work. You can control access to both the project and your data based on your business needs, such as giving others the ability to view or query your data.

Meet your business challenges head on with cloud computing services from Google, including data management, hybrid & multi-cloud, and AI & ML.

How tag management solutions can help. Increase your agility. Efficiently add and update your own website tags to better understand conversions, site analytics, and more. Integrate easily. Tag Manager supports and integrates with all Google and third-party tags. Put your mind at ease. Error checking, security features, and speedy tag loading ensure that all your tags work. Collaborate across your team. Improve collaboration across your business. Features like workspaces, granular access controls, and support for multi-environment testing mean that marketing and IT can work together efficiently.

Scalable ETL for the modern data stack. Fast data pipelines to power data apps and analytics on your data warehouse, data lake or real-time database

12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It’s the only support platform built to scale the human touch (instead of replacing it) with unlimited seats and AI tools on every plan.

Sync customer data from your warehouse to any SaaS tool.

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud.

Intercom is a leading AI-first customer service platform designed to revolutionize how businesses interact with their customers. At its core, Intercom empowers organizations to provide personalized, efficient, and scalable support through a unified suite of tools. This includes live chat, email, in-app messaging, and a robust knowledge base, all managed from a centralized inbox. A cornerstone of Intercom's innovation is Fin, its proprietary AI agent built on advanced language models. Fin is engineered to deliver human-quality service, consistently outperforming competitors in resolving complex customer queries. Powered by the Fin AI Engine™, it goes beyond simple keyword matching, understanding context, remembering past interactions, and even executing actions like refunds or order cancellations. Fin's capabilities are extensive: • Intelligent Resolution: It accurately answers questions by learning from diverse knowledge sources including help center articles, internal documentation, PDFs, and even past conversations. • Multi-channel & Multi-language: Fin provides support across live chat, email, SMS, social media, and even voice, operating in over 45 languages. • Customization & Control: Businesses can tailor Fin's tone of voice, define its behavior through "Fin Guidance," and set up "Fin Tasks" to automate multi-step processes. • Visual Understanding: "Fin Vision" allows Fin to read and interpret images like screenshots and error messages, enabling customers to "show, not tell." • Seamless Handover: When a query requires human intervention, Fin seamlessly escalates to an agent, providing full conversation context to ensure a smooth transition. • Continuous Improvement: Intercom provides comprehensive analytics and testing tools, allowing businesses to monitor Fin's performance, identify content gaps, and continuously optimize its accuracy and resolution rates. By automating frontline support, Fin frees up human agents to focus on more complex, high-value interactions, transforming support teams into strategic assets. Intercom's commitment to an AI-first approach positions businesses to scale efficiently while delivering superior customer experiences around the clock.